This page is published in the public domain and is uncopyrighted. Feel free to copy. See Copyleft (http://www.gnu.org/copyleft/)
This website provides information on how Atos runs its business, extracts from the Contract between the DWP and Atos including the MEDICAL CONDITIONS that mean a face to face medical assessment is not always necessary, ASSESSMENTS AND POINTS, the breaches of Contract that occurred in my case, my unsound medical report and the correspondence showing how difficult it is to obtain justice or advice.
The Government is inviting the public to submit petitions. Search epetitions.direct.gov.uk for "DWP" or "Atos" or "disabled" to list relevant petitions including Stop and review the cuts to benefits and services which are falling disproportionately on disabled people, their carers and families (http://epetitions.direct.gov.uk/petitions/20968).
Other ongoing petitions are Petition against constant vilification of sick and disabled claimants and Petition to "Sack Atos Immediately" .
The DWP occasionally consults the public http://www.dwp.gov.uk/consultations/.
The overwhelming impression is that there is no medical governing body which feels that it is within their remit to oversee the "what they can do" approach. The justification for "outside their remit" is that this is NOT a medical process but an insurance assessment. There appears to be little medical interest in this matter let alone ensuring that the approach is implemented in line with best practice. The finance for research in this area appears to depend on the patronage of private companies such as Unum and Atos in whose interest the "what they can do" approach benefits.
Unum claimed to a Parliamentary Select Committee that they recommend a "non-medical" model for rehabilitation.
It is possible to report the actions of a doctor to the GMC, as I did, but my claim that the doctor defamed me by libel was not considered as the GMC suggested the remedy was to take this up with doctor's employer.
The GMC claimed that the Treaty of Maastricht prevented their action over the doctors' lack of competence in speaking and writing English. Again this is a matter that I should take up with the doctor's employer. This I have pursued and two and half years later the matter is with the Independent Case Examiner. Unfortunately the ICE considers the medical issues outside their remit.
It is possible to report the actions of a nurse to the NMC, as I did. The nurse failed to read, which can be easily remedied, and so no further action is necessary.
The CQC is not interested as it is an insurance assessment matter not a care quality matter.
PALS are not interested as it is an insurance assessment matter not a patient matter.
The Secretary of State, the DWP and the Tribunals are not competent to take a view on medical matters.
The DWP allows Atos to carry out its own Independent Tier appeal process ignoring the recommendations of the NAO. The Atos Independent Tier is severely limited in scope. A secret panel is used, the claimant is excluded and the claimant is not able to provide evidence. Clearly this is a gross breach of the judicial assumption that justice should be done and be seen to be done.
You can click on a date to link to the item on this page.
|Patient Advice and Liaison Services (PALS)||October 2009||Phone||Outside remit.|
|Care Quality Commission||5 October 2009||Letter||To||Requesting assistance.|
|5 October 2009||Phone||From||Not able to deal with this matter.|
|General Medical Council||5 November 2009||Letter||To||Formal Complaint.|
|17 November 2009||Letter||From||Does not fall within remit.|
|3 March 2010||Letter||To||Request action following evidence from Atos.|
|10 March 2010||Letter||From||No action unless supporting documents supplied.|
|12 March 2010||To DWP FOI||Request documents to be supplied to the GMC.|
|18 March 2010||Letter||From DWP FOI||Request accepted.|
|24 March 2010||To||Request followup and terminal illness issues.|
|25 March 2010||From||Request evidence.|
|14 September 2010||To||Provide evidence against Dr Ludmila Semetillo.|
|14 September 2010||To||Provide evidence against Dr Ilias Macheridis.|
|22 September 2010||Letter||From||Unable to assist in complaint against Dr Ilias Macheridis.|
|23 September 2010||To||Response to pursue complaint against Dr Ilias Macheridis.|
|27 September 2010||From||Legal position foriegn doctors do not need to speak English.|
|28 September 2010||To||Repeat request to pursue complaint against Dr Ilias Macheridis.|
|29 September 2010||From||GMC refuses to take sides.|
|30 September 2010||To||Request for legal justification.|
|4 October 2010||Letter||From||GMC unable to take action against Dr Ludmila Semetillo|
|11 October 2010||From||GMC unable to take action against Dr Ilias Macheridis|
|24 August 2011||To||GMC requesting to reopen case against Dr Ludmila Semetillo|
|16 September 2011||Letter||From||GMC not to reopen case against Dr Ludmila Semetillo|
|Nursing & Midwifery Council||14 September 2010||Document||To||Formal Complaint against Nurse Mrs Tanya Catherine Andrews.|
|16 September 2010||Letter||From||Acknowledge Complaint against Nurse Mrs Tanya Catherine Andrews.|
|20 September 2010||Letter||From||Request for signed consent.|
|3 December 2010||Letter||From||Passed to Investigating Committee.|
|24 March 2011||Letter||From||Date of panel of Investigating Committee.|
|17 May 2011||Letter||From||Investigating Committee note Atos has investigated.|
|British Medical Association||8 August 2009||Web Form||To||Notification of Parliamentary Inquiry.|
|27 October 2009||From||Confirms concerns over Atos.|
|3 March 2010||To||Informs BMA of Atos adverse comments|
|8 March 2010||From||No action will be taken|
The Human Rights Act 1998 has widened legal interpretation to protect further fundamental human rights. Lord Bingham of Cornhill in November 2006 gave a lecture on "The Rule of Law". It is an excellent lecture. He gave the following example.
...A state which savagely repressed or persecuted sections of its people could not in my view be regarded as observing the rule of law, even if the transport of the persecuted minority to the concentration camp or compulsory exposure of female children on the mountainside were the subject of detailed laws duly enacted and scrupulously observed....
Sir Thomas Bingham MR --- R v Cambridge District Health Authority, ex parte B  1 WLR 898 Court of Appeal (Civil Division)
...Our society is one in which a very high value is put on human life. No decision affecting human life is one that can be regarded with other than the greatest seriousness.
The second general comment which should be made is that the courts are not, contrary to what is sometimes believed, arbiters as to the merits of cases of this kind. Were we to express opinions as to the likelihood of the effectiveness of medical treatment, or as to the merits of medical judgement, then we should be straying far from the sphere which under our constitution is accorded to us. We have one function only, which is to rule upon the lawfulness of decisions. That is a function to which we should strictly confine ourselves...
R v Higher Education Funding Council, ex parte Institute of Dental Surgery  1 WLR 242 Queen's Bench Division
A duty to give reasons will arise as part of the general duty to act fairly.
R v North and East Devon Health Authorty, ex part Coughlan  3 All ER 850 Court of Appeal
Judicial review is available where a decision-making authority exceeds its powers, commits an error of law, commits a breach of natural justice, reaches a decision which no reasonable tribunal could have reached, or abuses its powers.
PALS was not contacted. Each PALS group relates to hospitals or care trusts but there are none, as far as I am able to find, that are concerned with Atos Healthcare Medical Examination Centres.
I expect any request for assistance will be met as follows:-
...this issue does not fall within our remit ...
The Care Quality Commission (http://www.cqc.org.uk/) is the independent regulator of health and social care in England. Their aim is to make sure better care is provided for everyone.
I am concerned at the quality of care I have received from the Department of Work and Pensions and in particular Atos Healthcare.
After a fit, 15 April 2009, I was revived by para-medics, emergency admitted to hospital, stayed there ten days and was diagnosed with a (squash ball sized) Primary Brain Tumour after an MRI scan. My GP can do nothing for me. My Neuro-Surgeon wants to wait and monitor rate of growth. It is possible that I will need surgery and or radiotherapy. My Neurologist prescribes anti-fit medicine which has stopped all fits but has debilitating side effects. I am being seen again in December by both. The NHS treatment I have received has been excellent.
I have paid tax and NI for 30 years. I had never been admitted to hospital. Even though I have savings above the £15,000 limit, my GP suggested I claim ESA(C) so that my full NI contribution record would be maintained. I surrendered my driving licence. I have been given a prescriptions exemption card. The DWP told me that as I was so sick all I need to do was complete the ESA form. Even though I was extremely weak, tired, shaky and suffered trembling, I completed the form. I am right handed and my tumour is on the left side of my brain. I did not know it then but these were side effects of the level of anti fit medicine I was prescribed. I reduced my dose, I am tired all the time and periodically I am very very weak. My Neurologist wants me to double my dose. I have tried but it wipes me out and gives me major problems. I can work a few hours then I need a few hours rest. At times I am sufficiently strong to write letters such as this.
I feel attending the DWP medical examination on 24 July 2009 was not necessary and was actually harmful to me. I seem to have hit an impasse in the complaints process of both the DWP and Atos Healthcare. DWP has not replied to my last letter dated 15 August 2009. Atos Healthcare has not replied to my last letter dated 28 September 2009. I enclose copies of both letters. I have asked for the medical report and it has not been supplied.
If you feel this matter is one which you could take forward, I can provide copies of all correspondence.
I look forward to hearing from you. Thank you.
The statutory purpose of the GMC (http://www.gmc-uk.org/) is to protect, promote and maintain the health and safety of the public by ensuring proper standards in the practice of medicine.
Re: Complaint against David Wright, Chief Medical Officer, Atos Healthcare
I would like to draw your attention to and formally complain over the actions of David Wright, Chief Medical Officer, Atos Healthcare of 4 Triton Square, Regent's Place, London NW1 3HG, who in my view has been:-
negligent, in that, in his role as Chief Medical Officer, has failed to ensure appropriate medical procedures are in place in line with his obligations in respect of his duty of care to the dying, the sick, the disabled and their carers. This has caused me actual harm.
neglectful or incompetent, in failing to ensure that literature produced by Atos Healthcare aimed at patients should refer to patients and not customers. An example of which is a document "Caring About Customer Service" which misrepresents a patient as a customer. The Department for Work and Pensions (DWP) and Atos Healthcare has a contractual relationship and as such the DWP is a customer of Atos Healthcare. The relationship between a patient and Atos Heathcare is covered by the duty of care which is subject to statute and case law.
neglectful or incompetent, in failing to review and apply current medical opinion in respect of "...assessment looks at what an individual can do, rather than simply making a diagnosis of their medical condition...". I refer you to the legal case involving the United States of America, State of California, Department of Insurance and their 2005 settlement with the UnumProvident Corporation. This agreement settles disputes over thousands of claims filed by California policy holders who were unfairly denied benefits by the insurance carrier during the time period between January 1, 1997 and September 30, 2005.
Neither the DWP or Atos Healthcare has written to me to dispute the facts of my case. They have not provided me with a copy of my medical report or provided me with reasons why they refuse to provide me with a copy of my medical report.
I refer you to the memorandum I submitted to the The House of Commons, Works and Pensions Committee, announced on 2 July 2009, inquiry on "Decision making and appeals in the benefits system". This is published on the Parliament website. A review of the written evidence might conclude my experience is not atypical. I draw your attention to the memoranda submitted by the Parliamentary and Health Service Ombudsman e.g. "..DWP and its agencies are the biggest originator of complaints to my Office..." and HH Judge Robert Martin e.g "...medical report under-estimated the severity of the disability...". Please note the DWP relies on Atos Healthcare for their healthcare services.
I attach a letter dated 5 October 2009 to the Care Quality Commission. I am awaiting a reply.
I attach a letter dated 28 September 2009 to Atos Healthcare. I received a letter dated 7 October 2009 informing me that my case has been referred to the Senior Medical Adviser. I am awaiting a reply.
I attach a letter dated 9 October 2009 to the Secretary of State for Work and Pensions. The Minister for Disabled People has replied in a letter dated 28 October 2009. He specifically stated that information provided by patients would be screened to decide whether a face to face examination is required. It is not disputed that this was not done in my case.
I have written to the BMA and in their reply they state "...While we cannot comment on individual cases the BMA does have concerns regarding the use of non-doctors by the Department of Work and Pensions and Atos Healthcare to assess patients for benefits claims. We are seeking a meeting to discuss these issues with Atos...."
I am not against the principle of outsourcing healthcare or other services to commercial companies as long as the services provided are as good as or better than those currently provided and if there is a cost advantage. Atos Healthcare in a written reply has stated that "...the examining practioner would not have access to a customer's NHS medical patient history". Atos Healthcare has stated in a written reply to the Health and Safety Executive (case reference 4177247 handled by Mr J...) that "...The Medical Examination Centre assesses people's functional ability through consultation, discussion and simple physical tests(e.g. reflex)...". As a lay person, I am not qualified to say if this is appropriate for a particular medical condition. I look to the Chief Medical Officer, Atos Healthcare to ensure that Atos Healthcare undertake only those medical examinations where this level of expertise is appropriate. He failed to do this in my case and if seems in many others. I cannot see why he has failed to act in line with medical ethics in this matter. This is the heart of my complaint.
I hope you will review this matter and take the steps needed to address the injustice, pain and suffering being caused by the Chief Medical Officer of Atos Healthcare to the dying, the sick, the disabled and their carers. I am able to submit copies of all correspondence as evidence. If I have sufficient strength and if allowed by my consultants and my GP, I would be willing to attend a hearing in person.
I look forward to hearing from you. Thank you.
Here is the reply.
Thank you for your letter of 5 November 2009.
Whilst we understand your reasons for writing to us, this issue does not fall within our remit.
Atos Healthcare provides services on behalf of the Department for Work and Pensions. The principal function is to provide medical advice to assist decision makers to reach a conclusion about benefit entitlement. There is no requirement to offer care or treatment unless an emergency arises during a consultation.
Unfortunately, your dissatisfaction with the arrangements for your medical examination is not a matter for the GMC. It is, of course, extremely regrettable if you were inconvenienced or felt unwell as a result of travelling to your examination. The implementation of Government policy by the Department for Work and Pensions is outside the GmC's remit and we note that you have already raised your concerns at local level. This is the appropriate forum. I am sorry that I can not be of any more help to you, but unfortunately, a GMC investigation is not warranted.
Please contact me on my direct dial if you have any questions.
Re: ... Complaint against David Wright, Chief Medical Officer, Atos Healthcare and others
I wrote to you on 5 November 2009 and you replied on 17 November 2009. I accept that the implementation of Government policy by the Department for Work and Pensions lies outside the remit of the GMC. Notwithstanding as the medical procedures must conform to GMC medical standards, I feel the GMC has a role in reviewing whether the standards are being complied with. Atos Healthcare have completed their investigations of my case. I believe their findings provide evidence of medical professional misconduct by Dr David Wright and others which I would like you to investigate and take action on. My case is not unique and is representative of the treatment many patients receive from Atos.
I have published all correspondence (desensitised where necessary) on my website http://www.whywaitforever.com/dwpatos.html. I would like to draw your attention to the correspondence between the DWP, Atos and myself, the contract between the DWP and Atos and the unsound medical report that Atos produced. The originals are available from Atos or myself.
In the words of the Atos Independent Tier medical investigator, Dr David Wright, Chief Medical Officer, Atos Healthcare of 4 Triton Square, Regent's Place, London NW1 3HG, "is responsible for setting and conveying the agreed Professional Standards that are required within that medical service for the DWP". The Contract between the DWP and Atos refers in many places to the GMC and GMC medical standards.
The Independent Tier confirmed that Dr Wright permitted medically unqualified staff to decide on the medical matter of whether a patient (me) should be required to attend a face to face assessment. Dr Wright's misconduct caused me actual injury and could have resulted in my death. Atos has assured the Minister that, in line with the Contract, only medically qualified staff can make this decision. This assurance conflicts with the findings of the Independent Tier.
The Independent Tier confirmed that Dr Wright failed to ensure that accurate medical records were kept and so Atos is unable to identify the unqualified individual who Dr Wright allowed to take the decision that a face to face assessment was required. Dr Wright demonstrated gross medical misconduct in that he was well aware that the Contract specifies medical conditions, including patients with cancers, that required handling only by GMC qualified doctors. The Independent Tier evidence highlights the issues and asks the question why a patient such as myself was caused actual injury because of the misconduct by Dr Wright.
The Contract between the DWP and Atos specifies that healthcare professionals should undergo Atos training. I requested under the Freedom of Information Act confirmation that the individuals mentioned below were trained. The DWP was not able to confirm this was the case. Dr Wright is guilty of professional misconduct in that he allowed untrained individuals to undertake a medical assessment. The Contract describes this as a assault and must be reported to the DWP. This was not done.
Dr Wright has brought the medical professional and the GMC into disrepute. Atos are required under Contract to follow GMC procedures and claim to do so yet Dr Wright allows unqualified staff to make medical decisions that cause injury and distress to patients. If the GMC are not responsible for medical procedures what is to stop anyone misrepresenting the GMC.
I would formally like to complain that Mrs Tanya Catherine Andrews (Nursing and Midwifery PIN 97C0338E) misrepresented herself as a doctor qualified to undertake a medical assessment for a cancer patient. She did not undertake the assessment as I insisted I should be seen by a doctor. The GMC should investigate why Dr Wright allowed her to take this action. This individual has not completed Atos training.
I would formally like to complain that Dr Ludmila Semetillo (GMC number 6165133) is guilty of professional misconduct in that she undertook a medical assessment for a cancer patient when she is not qualified to do so and not allowed to do so as specified by the GMC rules included in the Contract between the DWP and Atos. This constitutes an assault. This individual has not completed Atos training. I would ask you to review the medical report produced and see if it meets the minimum GMC standard as is required in the Contract between the DWP and Atos. You should note the poor English and as an example the misuse of the word "affect" when "effect" should have been used.
Atos has agreed that they provided an unsound medical report to the DWP. I refer you to Dr Bruecker who "advised that the pathology of your condition is not clear from available evidence ... he has arranged for a request to be issued to your GP to provide further information." This is in line with my understanding of the correct GMC procedure and I would like to express my appreciation for his honesty and courage. He has put the patient (me) first. I recommend the GMC interview him as he can provide first hand evidence.
I am aware of other patients who on a domicillary visit by an Atos doctor have been surprised that the doctor has stated he is not qualified to complete the assessment. Other Atos doctors, when shown the Contract published on my website and the medical conditions listed which require specialist medical knowledge, have not completed the assessment. It should not be up to a patient such as myself to publish such medical information. I expect the GMC to ensure that the best medical procedures are followed.
I am asking for the GMC to investigate this matter and ensure that Atos "Do no harm" to patients. A medical report is supposed to be produced in all cases. The individual who decided on the face to face interview should be known. The individual who undertook the assessment is known and the qualifications (or lack thereof) of that individual is known. The GMC could review the work of a single Medical Assessment Centre and see whether patients are best served by Atos. The GMC as the medical authority is the only body in a position to do this.
I look forward to hearing from you. Thank you.
First thing next day I received an email that my letter is being considered.
Dear Mr B...
Thank you for your further letter dated 3 March 2010. Your comments have been noted and placed on file.
Please note that we do have the power to review investigation decisions, including a decision not to refer an allegation for a full GMC investigation. but only where there is reason to believe that the decision may have been wrongly reached or there is new information received which may have led to a different decision. A review would only then be undertaken if the Registrar was satisfied that it was necessary for either the protection of the public, the prevention of injustice to the practitioner or otherwise necessary in the public interest.
Your further correspondence has been reviewed by the Assistant Registrar however we do not have reason to believe that a review of our original decision is warranted. We cannot review the decision simply because you disagree with it. It is open to you to outline reasons why you think our decision has been wrongly reached, but we are otherwise unable to consider this matter further.
If there is new information which may have led to a different decision it would be open to you to submit it for consideration.
We note that you have kindly provided us with the link to your website which contains a large amount of information however in order to consider the matter further we would require you to highlight the key documents in relation to your complaint.
To summarise; we would require your reasons for why our decision is flawed and the specific supporting documents.
We note that you would also like to make a formal complaint about Dr Ludmila Semetillo In order to consider these concerns further we would also require your specific allegations and supporting documents. Please note that your complaint about Mrs Tanya Catherine Andrews should be directed to the Nursing and Midwifey Council
I am sorry that we can be of no further assistance at this time however if you wish to submit your reasons for review as outlined above I would be happy to pass this to the appropriate team for consideration.
This email was sent to Michelle Munro, Freedom of Information Officer, Department for Work and Pensions and copied to the GMC.
Dear Ms Munro
GMC Reference: ....
Thank you for your efforts in meeting my previous requests under the Freedom of Information Act. I need to provide evidence to the GMC to support my complaint against Dr David Wright, Chief Medical Officer, Atos Healthcare and against Dr Ludmila Semetillo who works for Atos Healthcare. In order to prove that the documents are as originally produced I would like you to send the documents listed below directly to the GMC as below. Please can you quote the GMC reference ... when you supply these documents.
Please can you supply to ..., Investigation Officer, General Medical Council Fitness to Practise Directorate, St James's Buildings, 79 Oxford Street, Manchester M1 6FQ the following:
1. A copy of the ESA50 form that I orginally completed.
2. A copy of the extract of the Contract between the DWP and Atos Healthcare that you previously supplied to me. I would like the GMC to review the medical standards and the references to the GMC.
3. A copy of the letter dated 7th January 2010 from Ms C..., Team Leader, Customer Relations which was also sent by the Right Honourable Jonathan Shaw MP, Minister for Disabled People to me and which contains implicit criticism of the actions of Dr Ludmila Semetillo who provided unsound medical advice to the DWP in comments made by Atos Medical Manager Dr Bruecker.
4. A copy of the letter dated 15 February 2010 from Mr Geoff Hampshire, the Atos Convenor to the Independent Tier together with File Number ... the Independent Tier Feedback report, in full. This report contains implicit criticism of the actions of Dr Wright who allowed an unqualified individual to take a decision that a face to face assessment was necessary (and failed to keep adequate medical records) which goes against the agreed and contracted for medical procedure which was that this decision, in respect of cancer, should have been taken by a GMC registered doctor. This report contains implicit criticism of the actions of Dr Ludmila Semetillo whose medical report was described using the following phrase "this report does not satisfy Atos Quality standards". Dr Ludmila Semetillo does not appear to know the difference in meaning between "effect" and "affect". She has difficulty in using words referring to gender in particular the use of the words "he", "she" and "they". Dr Ludmila Semetillo knew she was not qualified in neurology and neurosurgery. She should have followed the correct procedure later undertaken by Atos Medical Manager Dr Bruecker. I have asked the GMC if her actions were "misconduct".
Thank you in anticipation.
All the above have been published on this website. Clearly in such a serious matter as professional misconduct by registered doctors the chances that evidence has been tampered with is minimised. The administrative costs to the individual are reduced.
Department for Work and Pensions Commercial Directorate Medical Services Contract Management Team North Fylde Central Office Norcross Block 3 Room 306 Blackpool FY5 3TA Email: DWP.MEDICALSERVICESCORRESPONDENCE@DwP.GSI.GOV.UK Date: 18 March 2010 Our Ref FOI: 1310-713 Your Ref: DC/1-2VXU9L Dear Mr B...
Thank you for your Freedom of Information request which was received 12 March 2010. You asked for: Extract of the Contract between DWP & ATOS Healthcare.
You can therefore expect a reply by 13 April 2010 unless I need to come back to you to clarify your request or the balance of the public interest test needs to be considered. You should be aware that we are currently experiencing high levels of requests and we are endeavouring to meet this target date.
If you have any queries about this letter please contact me quoting the reference number above.
Michelle Munro, Freedom of Information Officer
Re: FOI Request for information to be sent direct to the GMC
My medical condition is getting worse. I am suffering 3 fits a day and I do not know how long my strength will hold out. I would like a favour which is to progress the issues previously raised and to put forward the new issues I raise below.
Ms Munro wrote to me and said she will send the information to you by the 13 April 2010. Please can you chase her if you have not received all the information by then.
Once you have the evidence please can you progress. There is additional evidence. All correspondence I have published on my website http://www.whywaitforever.com/dwpatos.html and the pages linked from this page. The originals on this website can be obtained from Ms Munro if they are required.
Please can you ask the GMC to consider the definition of "terminally ill". This is a general point. You can refer to the observations made by the Atos Independent Tier. There is conflict. I, as a patient, cannot be expected be provide an authoritative view. My GP and consultants avoid, rightly, the direct question. They avoid by saying they could be run over by a bus. This conflicts with the needs of the DWP. I suggest a better approach is survivability. As an adult with a primary brain tumour the Secretary of State for Health in Parliament says I have a 12.3% chance of surviving 5 years. In the previous period it was 12.6%. I have survived the 9 months and as the increased number of more and more painful fits I am experiencing my case supports the Secretary of State's figures. Without diazepam my courage would have failed. So the GMC and the DoH have the survivability figures for medical conditions and the DoH, maybe for budget reasons, can decided whether 10% or less or more means terminally ill.
It could be broken into regions so if survival figures are better in one region than another someone could be regarded as terminally ill in one region and not the other. The DWP could decide without wasting the time of a GP and consultant in more cases. Clearly the current procedure could be followed for special or complex cases.
Please can you ask the GMC to consider the 90 minutes travelling time on patients with certain conditions or who are taking medicines. In my case to travel to Highgate I had to use the loo at ..., Tottenham Hale, UCLH and a pub in Highgate. This when I was exhausted and near fainting at times. The GMC could review the DWP Atos contract and protect patients from stress and discomfort for this avoidable cause.
Please can you ask the GMC to consider the DWP Atos contract as it affects patients who are not terminally ill but whose medical condition is not stable and is deteriorating. Clearly if my tumour had been removed or reduced though radiotherapy then my case should be reviewed. When the anti-fitting medicine was not yet working and the situation was deteriorating it seems reasonable that the GMC could produce a procedure that would better protect the patient. The Atos Independent Tier is clearly asking for medical clarification which I suggest can only come from the GMC.
This is the first hour in a week, after a hospital visit this weekend and a visit to my GP on Monday when I have a little strength. I do not know if I will have strength again. As each fit gets more painful and as my strength ebbs away, while I fit, I do hope my body will stop fighting the inevitable and let me pass away. Screaming with pain upset everyone and three or fours times a day is ....
I know I am asking you to put your head above the parapet. Whatever you decide to do I appreciate your efforts.
Fare thee well.
In reply please quote: DC/1-4VXU9L
Dear Mr B...
Thank you for your email. I am sorry to hear of your current condition.
As previously stated, whilst we under your reasons for writing to us the implementation of Government policy by the Department for Work and Pensions is out of our remit.
The GMC can only consider specific allegations in relation to individual doctors. We are not a general complaints body however we can look at the issues brought to our attention in order to ascertain whether this would call into question a doctor's fitness to practise and his or her right to remain on the medical register with no restrictions.
Therefore under our procedures we are unable to provide explanations or answer questions in relation to the workings of Atos or the DWP. We note that you have already raised your concerns at a local level which is the most appropriate forum.
We appreciate that you are unhappy with our decision not to investigate your complaint further however I have previously outlined our grounds for a review of our decision. To reiterate, you would need to submit your reasons for why our decision is flawed and the specific supporting documents.
Please note that a review would only then be undertaken if the Registrar was satisfied that it was necessary for either the protection of the public, the prevention of injustice to the practitioner or otherwise necessary in the public interest.
If you wish to make a complaint about an individual doctor we would need the doctor's full name, GMC number if possible and specific allegations in relation to each. That is what you think the doctor did wrong or failed to do with supporting documents if available, otherwise we are unable to consider the matter further.
Please note that our office is no longer located on ... Street. I have provided our new contact details below for your reference however our mail is being redirected from our previous address.
..., Fitness to Practise Directorate, General Medical Council, 3 Hardman Street, Manchester, M3 3AW
I am sorry that we can be of no further assistance at this time.
This email provides evidence against Dr Ludmila Semetillo.
Complaint against Dr Ludmila Semetillo, GMC number ... for malpractice and assault 14 September 2010 Dear ... Further to your email dated 25 March 2010 reference DC/1-4VXU9L. I apologise for the delay. This is due to my medical condition getting worse and the DWP and Atos delays in providing evidence. In our previous correspondence you have asked for evidence. I now provide you with the evidence of malpractice and assault by Dr Ludmila Semetillo, GMC number is .... I am making specific allegations against Dr Ludmila Semetillo. I would like you to investigate and take appropriate action against Dr Ludmila Semetillo. I refer you to the Contract (Final Version - 15 March 2005) between the DWP and Atos Origin which contains the following. Appendix 1 of Schedule 4 Section 4.12 lists cancer as a medical condition that must be referred to a Medical Advisor (GMC registered) for advice. Schedule 1 Definitions defines:- "Further Medical Evidence" means medical evidence obtained from a third party such as, but not exclusively, a general practitioner or a hospital practitioner and includes, but is not limited to, written factual reports, hospital case notes including radiological and pathological investigations. SCHEDULE 4 SECTION 4.1 PART 2 4.5 Basis of Medical Advice 4.5.1 The CONTRACTOR shall ensure that wherever possible all medical reports and medical advice: 188.8.131.52 is evidence based, that is, there is a consensus of critically evaluated, published medical evidence in support of the advice provided by the CONTRACTOR; 184.108.40.206 is based only on documents that are consistent with one another as to the evidence they contain; 220.127.116.11 takes full account of and records the effects of pain, fatigue and medication on the Claimant's functional capacity or care needs; 4.19.1 When obtaining Further Medical Evidence, the CONTRACTOR shall make it clear to the author of that evidence that all evidence may be given to the Claimant and that the only information that can legally be withheld from the Claimant is that which may be harmful to the Claimant's health. All other Atos doctors involved in my case have followed the correct procedure 4.19.1 and have consulted with my GP and or Consultants. Dr Ludmila Semetillo did not follow the best medical practice as set out in the Contract. I have anecdotal evidence that other Atos doctors when visiting patients with cancer at home have refused to carry out the assessment after these clauses in the Contract have been pointed out to them. These Atos doctors have agreed they should first consult the patient's GP and have agreed that if they were to carry out the assessment they would be guilty of assault. Charge 1. Dr Ludmila Semetillo, GMC number is 6165133 is guilty of malpractice in that instead of complying with the contract she carried out an illegal assessment which lasted 1 hour 50 minutes. She caused me considerable injury and as such in addition to malpractice is guilty of assault. Charge 2. Dr Ludmila Semetillo, GMC number is 6165133 is guilty of malpractice in that the report she produced did not comply with the Contract because it is not legible. The Medical Requirements Schedule 4 Section 4.1 has a clause 18.104.22.168 which states:- 22.214.171.124 is legible, presented to the AUTHORITY in the English language and understandable to those without medical qualifications....
I attach a desensitized transcription of the report ESA85 for you to review. This is available online http://www.whywaitforever.com/dwpatosformesa85.html. This report is NOT understandable to those without medical qualifications. It is critical that a doctor can communicate with a patient.
Please note the grammar, spelling and tardiness. This is supposed to be a professional document. I do not accept errors such as using "She" instead of "He" is ever acceptable. I do not accept the use of the plural form "their" when "his" should be used. It should be noted that the phrase "side affect" is used when the phrase "side effect" should have been used. There has been a recent medical case when notes were passed from one doctor to another, who took over as part of a shift change, and effects were misreported as affects with adverse consequences. She had difficulty with spoken and written English. "He had to submit his driving license." "She suffers with fits..." She did not know what intermittent meant and so did not include the word in the report. I do think it is important to record whether a symptom is constant or intermittent. None of the specialist consultants who have seen me can state when my condition started and yet she can boldly state on page 2 "The condition started 8 years ago".
I hope you now have sufficient evidence to proceed with considering the evidence, take appropriate action and at the least advise the DWP to remove "approval" from Dr Ludmila Semetillo. They refuse to remove "approval" until the GMC has completed its investigation.
This email provides evidence against Dr Ilias Macheridis.
To: firstname.lastname@example.org Complaint against Dr Ilias Macheridis, GMC number is 6138922 for malpractice I would like to complain of malpractice by Dr Ilias Macheridis, GMC number is 6138922 I refer you to the Contract (Final Version - 15 March 2005) between the DWP and Atos Origin. Dr Ilias Macheridis, GMC number is 6138922 is guilty of malpractice in that the IB59 report that was produced does not comply with the Contract because it is not legible. The Medical Requirements Schedule 4 Section 4.1 has a clause 126.96.36.199 which states:- 188.8.131.52 is legible, presented to the AUTHORITY in the English language and understandable to those without medical qualifications....
I attach a desensitized transcription of the report IB59 for you to review. This is available online http://www.whywaitforever.com/dwpatosformib59a.html. It is critical that a doctor can communicate with a patient.
Please note the grammar, spelling and tardiness. This is supposed to be a professional document. I do not accept errors such as using "farther" instead of "further" is ever acceptable. I do not accept the spelling of "tumour" as "toumor". I do not accept the use of the phrase "to fulfill" when "fulfills" should have been used. These are basic errors.
I hope this is sufficient evidence for you to proceed, take appropriate action and at the least to instruct the DWP to remove "approval" from Dr Ilias Macheridis.
This letter from the GMC states they are unable to assist in investigating my complaint against Dr Ilias Macheridis.
General Medical Council 3 Hardman Street, Manchester M3 3AW Telephone. 0161 923 6200 Email: email@example.com www.gmc-uk.org 22 September 2010 In reply please quote: KD/1-5Y9IJH Dear Mr B...
Thank you for your e-mail of 14 September 2010 about Dr Ilias Macheridis.
Our Fitness to Practise procedures focus on the most serious concerns, which call into question a doctor's fitness to practise and right to retain unrestricted registration - that is his or her right to work. In many cases, concerns about a doctor can best be considered at a local level, by the doctor's employer.
From the information that you have provided so far, we cannot identify any issues that would enable us to conduct an investigation into Dr Ilias Macheridis' practice. However we suggest the issues of grammar, spelling and tardiness identified in your complaint should be raised with the DWP and/or ATOS as this would be the most appropriate course of action in the first instance.
I enclose a factsheet that explains more about our decision. The factsheet also provides information about other organisations that may be able to help you.
I am sorry we are unable to assist you further.
Yours sincerely..., Investigation Officer, Fitness to Practise Directorate Direct Dial: 0161 923 6... Email: ...@gmc-uk.org Enc: Your complaint and the GMC factsheet The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)
This email provides the Atos view and requests an independent investigation of my complaint against Dr Ilias Macheridis.
Subject: Ref: KD/1-5Y9IJH - Complaint against Dr Ilias Macheridis 23 September 2010 Dear Ms ... Ref: KD/1-5Y9IJH - Complaint against Dr Ilias Macheridis Thank you for your letter dated 22 September 2010 about Dr Ilias Macheridis and the enclosed factsheet dated November 2009 which I presume is available on the GMC website. I have raised the matter with Atos Healthcare and received the following reply from Ms Hilary Brierley, DWP Commercial Management of Medical Services. ======= Q3. Atos Healthcare referred your concerns to their Customers Relations Medical Adviser Dr N Kaiper-Holmes who reviewed the information. Dr Kaiper-Holmes has stated, that Dr Ilias Macheridis has not only acted in accordance with Atos Healthcare's Professional Standards but he has agreed with the customer that the latter should be regarded as having both Limited Capability for Work within the parameters of ESA and LCWRA. He has spelt "further" and "tumour" wrong and has put, "to fulfil", rather than "fulfils" but the meaning is absolutely explicit and clear. What he may not have done is "spellcheck" his reply but the fact that he has correctly spelt "Glioma", "substantial", "Deterioration", "criteria" and "communication" indicates to me that his level of written English is of a high standard. He has also communicated verbally with the GP concerned and had no problems there. Dr Ilias Macheridis' Medical Manager has stated that he has successfully completed his training in various benefits with Atos Healthcare. She adds that he participates actively in any team meetings and presentatians that he attends. Finally, she advises that she has no concerns with Dr Ilias Macheridis' ability to communicate in the English language. =============================== This letter, in full, is published on my website. http://www.whywaitforever.com/dwpatosletters.html#DWP20100909F I disagree with Atos Healthcare. I believe the standard of English of Dr Ilias Macheridis is unacceptable for a "professional" doctor who expects to practice in England. I would like the GMC to independently review the matter. In my opinion Dr Ilias Macheridis has brought the GMC into disrepute. Please can the GMC confirm that it is acceptable for a doctor to practice in England whose command of English is of the level shown by Dr Ilias Macheridis? Dr Ilias Macheridis clearly did not check the work he produced. Is this the standard that the GMC expects of a doctor? Perhaps there is legislation that compels the GMC to register doctors who speak little or no English. In which case, please can you let me know which Statutory Instrument compels the GMC in this matter? Does a GMC registered doctor have to be able to speak any English at all? My understanding is that it is important for a doctor to be able to communicate with a patient. Is this not the case? The DWP and Atos provide interpreters for patients. Is the GMC suggesting that it is acceptable that doctors might need interpreters? I look forward to hearing from you. Please email me as due to my growing and spreading brain tumour I have difficulties with my right side which are getting worse. Yours sincerely Mr B...
This email provides the GMC legal view that doctors from certain countries do not need to speak English.
Dear Mr B..., Thank you for your email of the 23 September 2010, the contents have been noted and placed on file. With reference to the issues raised in your email, we can confirm that the requirement for doctors to provide evidence of their English language skills is dependent upon their country of origin. Doctors who are nationals of member states of the European Economic Area, Swiss Nationals and anyone else with an EC Right are not required to provide evidence of their English language skills. This is a result of European Union regulation regarding free movement of workers. Doctor's from any other country are required to evidence their English Language skills. The particular evidence required is dependent on their primary medical qualification but generally, it is necessary to achieve required scores in the International English Language Testing system (IELTS). Further information can be found on the GMC's website: http://www.gmc-uk.org/doctors/registration_applications/language_proficiency.asp I hope that this answers your query. Yours sincerely,
This email points out that Dr Ilias Macheridis does need to speak English as a requirement of the Contract and asks the GMC to rule if the English is acceptable to the GMC.
Dear ..., Re: Complaint against Dr Ilias Macheridis, GMC number is ... for malpractice Thank you for your email of the 27 September 2010. It has answered my query in part. It has clarified the general legal position in that, from your letter, my understanding is that Doctors who are nationals of the states listed do not need to read or write English to practice in England. Nevertheless, this doctor, under the terms of Contract between the DWP and Atos, is required to produce an acceptable medical document in English. A transcription of the IB59 follows:- ================ Medical Services advice minute Customer details Title Mr Surname B... Other names M. National Insurance number ... Date of birth ... Advice to be noted below Dear DM After farther communication with Dr ... (GP of Mr B...) he let me know that this gentleman suffers from Glioma (brain toumor), which hasn't yet reached the criteria for Terminal Illness, but it causes fits that may cause substantial risk and he has been referred to see the top specialist in the county. Bearing in mind the recent deterioration and the treatment for the fits, I believe that it is likely this gentleman to fulfill the LCW/LCWRA criteria for special circumstances (substantial risk if found capable for work or work related activities). I hope you find this helpful Dr Ilias Macheridis (handwritten) A prognosis of 12 months seems to be reasonable. IM 30/4/2010 Name Date 23/04/2010 Approved Disability Analyst IB59 MIN Version 10/06 ================ This is available online http://www.whywaitforever.com/dwpatosformib59a.html. I attach an image of the original document (including the hand written amendments). Please note the grammar, spelling and tardiness. This is supposed to be a professional document. I do not accept errors such as using "farther" instead of "further" is ever acceptable. I do not accept the spelling of "tumour" as "toumor". I do not accept the use of the phrase "to fulfill" when "fulfills" should have been used. These are basic errors. I believe that the GMC has stated that it is critical that a doctor can communicate with a patient and that a doctor as a professional should act so that the profession is not brought into disrepute. Please can you confirm that the GMC agrees with the DWP and deems that the English in the medical document produced by this Doctor meets or exceeds the professional standards of English set by the GMC for medical documents required to be produced as part of the duties expected of a doctor. I hope you will now reconsider, take appropriate action and at the least to instruct the DWP to remove "approval" from this Doctor. Highest regards Yours sincerely Mr B...
This email points out that the GMC is reserving judgement on Dr Ilias Macheridis.
Dear Mr B...
Thank you for your email of the 28 September 2010, the contents have been noted and placed on file.
It is not within the General Medical Council's remit to comment on contractual terms between the DWP and Atos Healthcare. I would suggest contacting the department at Atos Healthcare that deals with DWP assessments on 0113 230 9175, or alternatively in writing to:
Wing G, Block 1 Government Buildings, Otley Road, Leeds LS16 5PU
With respect to the content of the 'Medical Services Advice Minute' this is a matter best directed to the DWP, who will have their own guidelines as to what is deemed an acceptable standard of English.
In so far as the GMC is concerned we are not disputing nor concurring with your allegations regarding Dr Ilias Macheridis. We have decided that the issues on their own would not warrant GMC action on his registration status.
I am sorry that we can be of no further assistance.
This email requests legal justification and information on the appeal process for complaint against Dr Ilias Macheridis.
Dear Ms ...,
Re: Complaint against Dr Ilias Macheridis, GMC number is 6138922 for malpractice
Thank you for your email of the 29 September 2010.
Can you provide me with the specific details of the Parliamentary Act, Rules or Regulations that states that the GMC remit does not cover the medical practices or the medical quality of the medical forms produced by GMC registered doctors working for the DWP and Atos Healthcare?
My understanding of the Contract between the DWP and Atos is that in case of a dispute concerning medical processes and quality of the medical documents produced, such as in this case, the GMC is the independent and qualified authority to make a ruling. I have exhausted the DWP and Atos appeal processes. The DWP and Atos think the document is acceptable. I do not. My understanding is that, under the Contract, it is for the GMC to make a ruling as to whether the document meets or exceeds the GMC defined professional standards for such documents. Does the GMC agree that the IB59 document meets or exceeds the professional standards defined for medical documents?
Can you confirm that the GMC is the statutory body responsible for the quality and professional standards of the medical documents produced by doctors registered by the GMC?
Can you confirm that the GMC regards the DWP IB59 document, as previously attached, as a medical document subject to medical quality standard?
If the GMC is not responsible for the quality and professional standards of the medical forms produced by doctors registered by the GMC, can you let me know which organisation is responsible? If the GMC is responsible can you let me know what appeal processes are available?
This letter states GMC unable to take any action against Dr Ludmila Semetillo.
4 October 2010
In reply please quote KD/1-5YVGQ0
Dear Mr B...
Thank you for your further correspondence.
We have considered the concerns you have raised about Dr Ludmila Semetillo but I am sorry to inform you that we are still not able to take any action on your complaint under our procedures. This is because your complaint is about a medical report prepared for the purpose of assessing your entitlement to benefit. As there is no evidence that the doctor has acted unreasonably in preparing such a report, and there is no suggestion that his or her fitness to practise might be impaired, we will not be taking any further action.
We believe that the issues you have raised with us would be best dealt with through the processes of the Department of Work and Pensions (DWP). The DWP's advice is that you should initially complain to the manager of the office that dealt with your claim. They will be best placed to discuss your concerns, and advise you as to whether there is any scope for having your case reviewed.
You may like to also direct your complaint to ATOS. I have provided the best address for this below:
Atos, Wing G, Block 1 Government Buildings, Otley Road, Leeds LSl6 5PU
I enclose a factsheet that explains more about our decision. The factsheet also provides information about other organisations that may be able to help you.
..., Fitness to Practise Directorate, General Medical Council, 3 Hardman Street, Manchester, M3 3AW
This email states GMC unable to take any action against Dr Ilias Macheridis.
Dear Mr B...,
Thank you for your email of 30 September 2010. Your comments have been noted and placed on file.
We are not disputing your allegations however the GMC is not a general complaints body. Our fitness to practise procedures focus on whether a doctor's fitness to practise is impaired to such an extent that we need to take action on his registration. This means that we are looking to see whether the issues raised are so serious that the doctor should be prevented from working or allowed to work only under certain conditions.
Your initial complaint suggested that the doctor's 'Medical Services Advice Minute' was malpractice for its "grammar, spelling and tardiness". We can only advise that on the basis of the information received, there was insufficient evidence to suggest that the doctor had in fact committed serious or significant breaches of Good Medical Practice, which would warrant a full investigation into their fitness to practice.
I can advise that for all new complaints we receive, the Assistant Registrar will answer a set of standard questions to help determine what type of investigation would be warranted with regards to the allegations that have been made about the doctor. This is called the "Triage Script". If you wish to see a copy of how our decision was made in relation to your complaint about Dr Ilias Macheridis, you can request a copy of the "triage script" through the Freedom of Information Act. This request would need to be put to us in writing. You can write directly to our Information Access Team. Their contact details are as follows:Information Access Manager General Medical Council 3 Hardman Street Manchester M3 3AW Email: FOI@gmc-uk.org
You can also request a copy of the guidance used to assist the Assistant Registrar with identifying the most appropriate level for investigating a complaint.
I acknowledge that you have asked us to review our decision with regards to your complaint. We do have the power to review investigation decisions, including a decision not to refer an allegation for a GMC investigation, but only where there is reason to believe that the decision may have been wrongly reached or there is new information received which may have led to a different decision. A review would only then be undertaken if the Registrar was satisfied that it was necessary for either the protection of the public, the prevention of injustice to the practitioner or otherwise necessary in the public interest.
In this case, we do not have reason to believe that a review of our decision is warranted. We cannot review the decision simply because you disagree with it. It is open to you to outline reasons why you think our decision has been wrongly reached, but we are otherwise unable to consider this matter further.
Also if there is new information which may have led to a different decision it would be open to you to submit it for consideration.
You may also wish to write to the Customer Service Manager at:Customer Service Manager General Medical Council 3 Hardman Street Manchester M3 3AW Email: firstname.lastname@example.org
You may also wish visit our website to obtain further information with regards to the rules and legislation which govern our work:
Finally, you have asked for details as to which other organisations may be able to review our decisions. The Council for Healthcare and Regulatory Excellence (CHRE) promotes the health and well-being of patients and the public in the regulation of health professionals. They scrutinise and oversee the work of the nine regulatory bodies that set standards for training and conduct of health professionals.
If you wish to contact them, their contact details are as follows:Council for Healthcare Regulatory Excellence 11 Strand, London WC2N 5HR Telephone: 020 7389 8030 Website: http://www.chre.org.uk/
You may also wish to consider Judicial Review; however you would need to seek legal advice if you are considering this option.
We recognise the fact that you are dissatisfied with our decision, I am sorry that we are unable to help you any further.
Yours sincerely... Investigations Officer, Fitness to Practise Directorate Telephone: 0161 923 6576 Email: ...@gmc-uk.org
Unless otherwise expressly agreed by the sender of this email, this communication may contain privileged or confidential information which is exempt from disclosure under UK law. This email and its attachments may not be used or disclosed except for the purpose for which it has been sent.
If you are not the addressee or have received this email in error, please do not read, print, re-transmit, store or act in reliance on it or any attachments. Instead, please email the sender and then immediately delete it.General Medical Council 3 Hardman Street, Manchester, M3 3AW Regents Place, 350 Euston Road, London, NW1 3JN The Tun, 4 Jacksons Entry, Holyrood Road, Edinburgh, EH8 8AE Regus House, Falcon Drive, Cardiff Bay, CF10 4RU 9th Floor, Bedford House, 16-22 Bedford Street, Belfast, BT2 7FD The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)
This email and addendum provides additional evidence and requests the GMC to reopen the case against Dr Ludmila Semetillo.
To: GMC Customer Service Manager (email@example.com)
Date: 24 August 2011
Ref: KD/1-5YVGQ0 - Complaint against Dr Ludmila Semetillo, GMC number 6165133 for malpractice and assault
Further to your letter dated 4 October 2010 reference KD/1-5YVGQ0. I apologise for the delay as my medical condition (brain tumour) became acute. I was emergency admitted to the ... Hospital for a biopsy and treatment for epilepsy, focal fits, seizures etc in mid October 2010. In November 2011 I undertook six weeks of radiotherapy. This has reduced the intensity and size of my brain tumour. After two MRI scans the latest indication is my condition is stable. I have another scan scheduled for 5 September 2011.
I would like the GMC to reconsider the case against Dr Ludmila Semetillo as I would like to put forward additional evidence.
1. The Nursing & Midwifery Council investigated Nurse Mrs Tanya Catherine Andrews and found no case to answer as though this Nurse may or may not have failed to read the case notes they are restricted to deciding whether this "is easily remediable and whether it has been remedied". It is outside their remit to consider the consequences of her mistake. The established and documented medical practice is that the Nurse should have read the case notes, which stated the medical condition was "brain tumour", and handed the case notes to a GMC registered doctor. The GMC registered doctor should have followed the established and documented medical practice and contacted the patient's GP or consultant before deciding on whether a face to face assessment was necessary.
2. Dr Ludmila Semetillo, before undertaking the assessment, should have been aware of the case notes and read that the patient's medical condition was a "brain tumour". She should have followed the established and documented medical practice, cancelled the assessment explaining that a mistake must have happened because she needed to contact the patient's GP or consultant before proceeding. The fact that she continued with the assessment, I suggest, is evidence for malpractice and assault. The further fact that the report she produced recommended I was work capable is counter to that of evidence available from A&E, my neurology consultant and neuro-surgery consultant, at the time, who undertook emergency work at that time to attempt to stabilise my condition. I commend the GMC to contact my GP and consultants to compare their view of the situation with that reported by Dr Ludmila Semetillo. As a lay person I cannot judge medical matters but to me to support the word of Dr Ludmila Semetillo, without access to my medical records, against the documented actions of A&E doctors, my GP and consultants is a gross injustice and brings contempt on the medical profession.
3. I refer you to the GMC Minutes of Investigation Committee (Oral) hearing 4 October 2010 Dr Alexandros Mallios (reference Number: 6137876). See "http://www.gmc-uk.org/static/documents/content/Mallios.pdf".
4. I refer you to the Response, published 7 March 2011, from the GMC by Jane O'Brien, Assistant Director, Standards & Fitness to Practise Directorate to the Letter: Getting welfare to work: Health professionals' advice: the ethics By Edward S Cooper BMJ 2011;342:doi:10.1136/bmj.d1155 (Published 22 February 2011) in which is stated "...Dishonesty in writing reports cannot be justified by reference to the first duty of doctors..." See http://www.bmj.com/content/342/bmj.d1155.full/reply#bmj_el_251102.
5. I refer you to the following GMC document. See "http://www.gmc-uk.org/Confidentiality_disclosing_info_insurance_2009.pdf_27493823.pdf".
6. I am pleased to report that this year after two years and two months the DWP has confirmed that they are now complying with the established and documented medical practice and a GMC registered doctor has contacted my GP and consultants to decide whether a face to face assessment is necessary. Naturally I am happy to comply with the recommendations of medically competent GMC registered practioners with full access to my medical history. I commend the GMC to contact the DWP to confirm that this is the case and that the DWP have implicitly agreed that the actions of Dr Ludmila Semetillo comprised malpractice and assault. The DWP is discussing compensation with me.
I hope you now have the additional evidence to consider as a whole the evidence provided previously and the new evidence as above. I look forward to hearing from you. Thank you.
I sent point 6 as an addendum which is why the acknowledgement refers to both emails.
I received by return an acknowledgement email which included "...Thank you for both of the emails you have sent to us today. I am writing to confirm receipt – we'll be back in touch again shortly..."
16 September 2011
In reply please quote: MC/1-5YVGQ0
General Medical Council
Dear Mr Mr B...
Thank you for your emails of 24 August 2011 concerning the General Medical Council (GMC) decision in your complaint.
Having now perused the contents your emails I am satisfied that the decision of the GMC at this time is correct and therefore remains unchanged. Unfortunately your emails do not raise issues that would have resulted in a different decision being reached. As there is no investigation in respect of your complaint, the GMC has no statutory power to request information from any third party organisation.
However, we have the power to review investigation decisions, including a decision not to refer an allegation for a full GMC investigation but only where there is reason to believe that the decision may have been wrongly reached or there is new information received which may have led to a different decision. A review would only then be undertaken if the Registrar was satisfied that it was necessary for either the protection of the public, the prevention of injustice to the practitioner or otherwise necessary in the public interest.
You have referred to a DWP investigation that has concluded that there was malpractice or and assault, and that you are now discussing an out of court settlement. In order for us to consider this further, you will need to send us any evidence you have that supports this such as an notice of successful appeal or a letter of confirmation from the DWP.
Yours sincerely..., Investigation Manager Fitness to Practise Directorate T. 0161 923 6545 E. firstname.lastname@example.org
This email provides evidence against Nurse Mrs Tanya Catherine Andrews. The evidence is in the form of the Microsoft Word format document that is needed to be completed. The NMC website is http://www.nmc-uk.org/.
Reporting a nurse or midwife to the NMC
This is the information we need to know so that we can consider your referral and do something about it. If you need help filling in this form please call 020 7462 5810 or 5811 and we will do our best to help you. If you are an employer making a referral about a nurse or midwife then please refer to Advice and information for employers of nurses and midwives.
If you require this form in large print then please send your request to email@example.com. If you need more space, feel free to use a separate piece of paper. A large print or audio version is available from the NMC on request.
Section 1: About youYour name Mr B... Correspondence address ... Your daytime telephone number ... Your email address ...
Section 2: About the incident
Who was the nurse or midwife involved? (Please give the name of anyone involved. If you don't know their name, please provide us with any information that would help us find out who they are. This might include the shift they were working or a description of what they looked like.)
Mrs Tanya Catherine Andrews, Nursing and Midwifery Council Practioner PIN is 97C0338E but Atos Healthcare says she is registered as Miss Tanya Catherine Waddington She works for Atos Healthcare.
Hilary Brierley, DWP Commercial Management of Medical Services confirmed in a letter dated 3 September 2010 that Nurse Mrs Tanya Catherine Andrews "scutinised my case and thus made the decision that a face to face assessment was necessary".Hilary Brierley, DWP Commercial Management of Medical Services Department for Work and Pensions, Commercial Directorate Commercial Management of Medical Services. Room 306, Norcross Governnment Buildings, Norcross Lane, Thornton, Lancashire FY5 3TA Phone number 01253 611553 Website www.dwp.gov.uk DWP Ref 2848/2895/CE117034
When did the incident(s) take place? (Please give exact dates and times, if possible.)
15 June 2009 or the days following.
Where did the incident(s) take place? (Please provide the name and address of the hospital, nursing home or place where the incident occurred. If you know the name of the specific ward/department/unit that would also be helpful. If there are more than one place where incidents took place then please provide the name and address or location of all places.)
Atos Healthcare centre that processed my ESA50 application. Location known to Atos Healthcare and which has not been disclosed to me. A desensitized version of this ESA50 document is published on my website http://www.whywaitforever.com/dwpatosformesa50.html
What happened? (Please describe what happened. There may not have been one major incident but, rather, a series of smaller things over time.)
Nurse Mrs Tanya Catherine Andrews undertook work that is required to be undertaken by a Medical Advisor registered with the GMC.I refer you to the Contract (Final Version - 15 March 2005) between the DWP and Atos Origin which contains the following. Appendix 1 of Schedule 4 Section 4.12 lists cancer as a medical condition that must be referred to a Medical Advisor (GMC registered) for advice. Schedule 1 Definitions defines:- "Further Medical Evidence" means medical evidence obtained from a third party such as, but not exclusively, a general practitioner or a hospital practitioner and includes, but is not limited to, written factual reports, hospital case notes including radiological and pathological investigations. SCHEDULE 4 SECTION 4.1 PART 2 4.5 Basis of Medical Advice 4.5.1 The CONTRACTOR shall ensure that wherever possible all medical reports and medical advice: 184.108.40.206 is evidence based, that is, there is a consensus of critically evaluated, published medical evidence in support of the advice provided by the CONTRACTOR; 220.127.116.11 is based only on documents that are consistent with one another as to the evidence they contain; 18.104.22.168 takes full account of and records the effects of pain, fatigue and medication on the Claimant's functional capacity or care needs; 4.19.1 When obtaining Further Medical Evidence, the CONTRACTOR shall make it clear to the author of that evidence that all evidence may be given to the Claimant and that the only information that can legally be withheld from the Claimant is that which may be harmful to the Claimant's health.
Nurse Mrs Tanya Catherine Andrews FAILED to read in the ESA50 I supplied that I have a primary brain tumour (cancer). Nurse Mrs Tanya Catherine Andrews FAILED to comply with the Contract and hand over my case to a Medical Advisor registered with the GMC. I attended the face to face assessment which caused me actual injury. It was only later when I obtained under the Freedom of Information Act an extract of the Contract between the DWP and Atos that I found Atos and Nurse Mrs Tanya Catherine Andrews had acted illegally. For reasons that have not been explained she acted as if she was a qualified doctor. Subsequently an Atos Medical Advisor registered with the GMC contacted my GP and Consultants and Atos has agreed a face to face assessment was not required.
Section 3: Witnesses
Did anyone else see what happened? (Were there witnesses? Do you know their details?)
Hilary Brierley, contact details as above, has given evidence in writing to me, the Chief Executive of JobCentre Plus and to the Secretary of State for Work and Pensions that Nurse Mrs Tanya Catherine Andrews was responsible for deciding that a face to face assessment was necessary.
Section 4: Your action
Have you complained to anyone else about this? (You might have complained to the hospital or home. There are independent complaints systems available locally. If you have contacted any of these people/bodies, please provide us with their names and addresses or telephone numbers).
I have completed all the complaints and appeals procedures that I am aware of. I have complained to Atos Healthcare, the DWP, the Chief Executive of the DWP, my MP for ... The Honourable ... MP and the Secretary of State for Work and Pensions. The delays have been cause by my health which is getting worse and the reticence of the DWP and Atos Healthcare to provide information.
All correspondence, desensitized is published on my website. http://www.whywaitforever.com/dwpatos.html
I hope you will consider the evidence, take appropriate action and advise the DWP to remove "approval" from Nurse Mrs Tanya Catherine Andrews. It is a disgrace that a nurse feels free to take actions that best medical practice reserves for a GMC registered doctor. I have requested compensation for the injuries sustained by the illegal actions of Nurse Mrs Tanya Catherine Andrews from the DWP and Atos Healthcare.Signed Mr B... Dated 14 Sept 2010
Section 5: Consent to disclose
We will need to send a copy of your referral to the nurse or midwife involved and possibly their employer as well. Please sign and date the boxes below to give us your consent to do this. We are unlikely to be able to take your referral any further if you do not sign and date this section of the form.
I agree that the NMC can disclose my referral and any associated information to the nurse or midwife named in this form. I also agree that any healthcare provider holding relevant information about my referral (including medical or nursing notes) may disclose that information to the NMC in pursuit of my referral.
14 September 2010
Section 6: Document checklist
Please complete this document checklist. It will help us to make sure that we have received the documents that you have supplied to us.
Please state in the boxes in the second column how many of the documents you have enclosed
Evidence that the matter has been investigated locally - Yes
Copies of witness statements - N/A
Copies of relevant medical records - N/A
Consent to approach employer for further information to assist our investigation - YES
Other (Please specify):
Correspondence published on:- http://www.whywaitforever.com/dwpatos.html - Yes
Section 7: Next steps
Thank you for completing this form. Please seal it in an envelope and post it to:Triage Manager Fitness to Practise Department Nursing and Midwifery Council 61 Aldwych London WC2B 4AE
You can also email the completed form and any attachments to firstname.lastname@example.org or alternatively if your referral is urgent you can fax it to 020 7636 6282. Please note that we will not be able to consider your referral until we receive all supporting documents.
We will write to let you know we have received your referral and that we are considering it. We will then keep you informed about what is happening. If the nature of your referral falls outside the NMC's remit, we will put you in contact with the appropriate body.
Nursing & Midwifery Council Private and confidential 16 September 2010 Tri/ack/... Our ref: ..../2010 Direct line: 020 7462 8863 Fitness.email@example.com Dear Mr B... Mrs Tanya Catherine Andrews
Thank you for your recent referral to the Nursing and Midwifey Council (NMC).
Your correspondence has been passed to the Triage Team within the fitness to Practise department. All new cases go through an initial assessment process. This includes looking at the nature of the allegations and deciding whether we need any further information from you to proceed.
After the initial assessment, a case officer will write to you and guide you through the rest of the process.
The assessment process may take up to 21 days. If you have not heard from us by 18 October 2010, please call us on 020 7462 8863 or email using the address shown at the top of this letter.
..., Case Manager, Fitness to Practise Directorate61 Aldwych London WC2B 4AE T +44 20 7462 5800 www.nmc-uk.org The nursing and midwifery regulator for England, Wales, Scotland, Northern Ireland and the Islands.
Request for a consent form.
Nursing & Midwifery Council Private and confidential 20 September 2010 Tri/Publicl/.../..../2010 Direct line: 020 7462 5897 Email: ...@nmc-uk. org Dear Mr B... Mrs Tanya Catherine Andrews
I write further to our letter of 16 September 2010.
I have now had the opportunity to assess the information which you provided. At this stage, I am considering referring your complaint for consideration by the Investigating Committee.
The Investigating Committee is a panel made up of both lay and registrant members who will assess your concerns and decide if they raise a question of impairment of fitness to practise which needs to be investigated further. In order for them to consider your complaint fairly they will require some further information and I have listed this below.
Before the panel considers the case, Mrs Tanya Catherine Andrews must be shown the complaint and given the opportunity to respond to the allegation. For this reason, I need your consent to the disclosure of your complaint and the supporting documentation. I appreciate that you may feel reluctant and nervous about letting me send your information to Mrs Tanya Catherine Andrews. However, we may not be able to proceed with your complaint if you do not consent. I enclose a consent form for you to complete and return to me.
During the course of this investigation, I may need to contact Atos Healthcare for more information about the matters you have raised. If so, I will have to tell them about the concerns you have raised with the NMC. The form mentioned above has a separate space for you to consent to my contacting anyone who I believe can give me information relevant to the case.
Copies of any correspondence or documentation from any local investigation into the matter
Consent to my sending the nurse or midwife concerned information you have provided to me and consent to my telling other people about the concerns you have raised with the NMC if I believe they have information relevant to the case
Your consent to the holder of your nursing and/or medical records to send me copies of those records that are relevant to your allegation (see separate consent form).
Please let me have this information by 4 October 2010 as I am unable to progress the case without it.
If you have any questions or need more time, please call me on the number shown at the top of this letter. If emailing, please use the address also shown at the top of this letter.
..., Case Officer, Fitness to Practise DirectorateEnclosures Consent form for the NMC to disclose information Consent form for others to disclose information to the NMC Self-addressed envelope 61 Aldwych London WC2B 4AE T +44 20 7462 5800 www.nmc-uk.org The nursing and midwifery regulator for England, Wales, Scotland, Northern Ireland and the Islands.
The "Consent for the NMC to disclose information" form contained the following.
I/We consent to the NMC disclosing information about my/our allegation to other people for the purposes of gaining information about the case.
I/We consent to the NMC disclosing my/our allegation and supporting information the NMC receives to the nurse/midwife concerned.
I/We consent to the NMC approaching Atos Healthcare and other relevant organisations for the purposes of gaining information about the case.
The "Consent to disclose information to the NMC" form contained the following.
I consent to disclosing my care records and any associated documentation to the NMC.
I attached the following.
Copy of the 3 September 2010 letter from Hilary Brierley, DWP Commercial Management of Medical Services. http://www.whywaitforever.com/dwpatosletters.html#DWP20100909F
I highlighted the following.
Q7. We advised in the letter dated 11 January 2010 Ref: FOI 1144-2419 that the HCP who scrutinised your case and thus made the decision that a face to face assessment was required was Mrs Tanya Catherine Andrews All HCP's are monitored by random quality audit to ensure that their work meets the required quality standards. However Atos Healthcare has confirmed that Nurse Mrs Tanya Catherine Andrews work on this particular case was not reviewed or checked by her manager or others responsible for quality, audit and compliance.
Copy of the 28 October 2009 letter from the Minister for Disabled People. http://www.whywaitforever.com/dwpatoslettersgov.html#MIN20091028F
I highlighted the following.
.. may be pleased to learn that we already screen the information provided by customers before deciding whether a face to face examination is required. The precise circumstances for exemption are prescribed in the regulations and include terminally ill people who are fast-tracked onto the higher rate of benefit. Every effort is made to identify potentially exempt cases by liaising with the GP or specialist before contacting the claimant. This ensures that where at all possible, severely ill peopIe are not troubled by the assessment and in particular do not have to undergo a medical examination unnecessarily.
I pointed out all correspondence is published on this website. I further pointed out that the originals of the ESA50, the Contract between the DWP and Atos Origin and all letters can be obtained from the DWP and Atos.
Passed to Independent Investigating Committee.
Nursing & Midwifery Council Private and confidential 3 December 2010 Tri/Refer IC/.../.../2010 Direct line 020 7... .... Fitness.firstname.lastname@example.org Dear Mr B... Re: Mrs Tanya Catherine Andrews
After careful consideration of your concerns I have passed your case about Mrs Tanya Catherine Andrews to case progression team A for referral to the Investigating Committee.
The Investigating Committee is independent from the NMC and is made up of both lay and nurse / midwife members. A panel of the committee will consider the case and decide whether the nurse or midwife has a "case to answer" that their fitness to practise is impaired it is important to recognise that at this stage the Investigating Committee panel does not decide whether any facts are proved in the case, the panel is looking simply to see whether there is sufficient evidence to justify referral for a hearing. If the panel decides there is a case to answer it will refer the case to the Conduct and Competence or Health Committee.
To decide whether there is a case to answer. The Investigating Committee panel meets in private to discuss the papers. The case progression team will prepare the papers for the panel and invite Mrs Tanya Catherine Andrews to provide their comments for the panel's consideration. We aim to bring the case to the panel in ten weeks from the date of this letter.
At this stage, one of my colleagues will write to let you know the date when the Investigatlng Committee panel will consider the case.
If you have any questions about the process or if you have not heard from us within the time-line I have described, you should call ... on 020 7... .....
Yours sincerely... Case Officer Fitness to practise 61 Aldwych London WC2B 4AE T +44 20 7462 5800 www.nmc-uk.org The nursing and midwifery regulator for England, Wales, Scotland, Northern Ireland and the Islands.
Panel of Independent Investigating Committee will consider the case.
Nursing & Midwifery Council Private and confidential 24 March 2011 IC/ref1/.../2010 Case Officer: ... Direct line 020 7... .... Fitness.email@example.com Dear Mr B... Re: Mrs Tanya Catherine Andrews
I am writing to let you know that a panel of the Investigating Committee will consider this case on 11 May 2011. This is a private meeting and no one is required to attend. I will write to let you know the decision within the week following the panel's consideration.
Please feel free to call me on the number at the top of this letter if you have any questions. Please note that from Monday 11 April 2011 my new telephone number will be 020 7... 5.... If emailing, please use the address also shown at the top of this letter.... Case Officer Fitness to practise 61 Aldwych London WC2B 4AE T +44 20 7462 5800 www.nmc-uk.org The nursing and midwifery regulator for England, Wales, Scotland, Northern Ireland and the Islands Registered charity in England and Wales (1091434) and in Scotland (SC038362)
Panel of Independent Investigating Committee do not consider the case but consider whether the matter is "easily remediable". Clearly a nurse can read and next time she can both read and apply the correct action.
Nursing & Midwifery Council Private and confidential 17 May 2011 IC/ref2/.../2010 Case Officer: ... Direct line 020 7... .... Fitness.firstname.lastname@example.org First class post Dear Mr B... NMC and Mrs Tanya Catherine Andrews
I am writing to tell you that the Investigating Committee panel has considered this referral and has decided there is no case to answer,
Reasons for decision The panel considered the documentation submitted by the referrer. The allegations relate to a failure to appropriately read information on an ESA50 form and reach a decision without the need to conduct a face to face assessment with the client. The panel note that this and other issues have been investigated by the registrant's employer. Under case law the panel are required to consider whether the alleged misconduct is easily remediable and whether it has been remedied. In addition, the test the panel are required to apply is whether the registrant's fitness to practise is currently impaired rather than was impaired in the past. The panel considers that the alleged misconduct is easily remediable. The registrant's employer regularly conducts audits of the assessments undertaken by all Health Care Practitioners and this has highlighted no concerns about the registrant's current skills and assessment abilities.
Taking all of these factors into consideration the panel believe that there is no real prospect that the Conduct and Competence Committee could find the registrant's fitness to practise to be currently impaired by this allegation.
If you have any questions, please call me on the number shown at the top of this If emailing, please use the address also shown at the top of this letter.
Yours sincerely... Case Officer Fitness to practise 61 Aldwych London WC2B 4AE T +44 20 7462 5800 www.nmc-uk.org The nursing and midwifery regulator for England, Wales, Scotland, Northern Ireland and the Islands Registered charity in England and Wales (1091434) and in Scotland (SC038362)
The NMC accepts the assurance of Atos Healthcare that Atos Healthcare has investigated the matter, conducts audits and has no concerns about Nurse Mrs Tanya Catherine Andrews.
This does not appear to be the independent inquiry I was expecting.
On the positive side Atos Healthcare has been required to account for their actions. This has incurred them small costs but has damaged their reputation further. The nurse involved and the colleagues she associates with will be aware that she has faced the Conduct and Competence Committee panel and hopefully will serve as a warning to their actions.
The British Medical Association is the professional medical association and trade union for doctors and medical students.
Type of Feedback: Concerns about your care
The House of Commons Works and Pensions Committee announced on 2 July 2009 an inquiry "Decision making and appeals in the benefits system" (deadline for written evidence Thursday 10th September 2009). I feel the BMA could make a valuable contribution to this inquiry. My major concern is that the DWP appears to require doctors to operate procedures that are potentially detrimental to the health of a patient. The doctor I saw did not have access to my medical history. In my opinion, the premises in Highgate run by Atos Origin on behalf of the DWP did not conform to the standards of work places which deal with the sick.
Thank you for your email. As you may know the British Medical Association is a trade union and professional association for doctors. We are not a statutory body and therefore do not have any involvement in setting the guidelines for sickness or benefit certification.
However, the BMA are active participants in the Government's Health Work and Well-being Agenda and would support the view that good work is good for health and that by doing all they can to help people enter, stay in or return to work, doctors are acting in patients best interests.
The DWP makes its own arrangements for the procurement of evidence. If a claimant believes that the evidence is insufficiently comprehensive then the claimant will need to challenge this, and should request assurances that all relevant attending consultants have been approached.
While we cannot comment on individual cases the BMA does have concerns regarding the use of non-doctors by the Department of Work and Pensions and Atos Healthcare to assess patients for benefits claims. We are seeking a meeting to discuss these issues with Atos.
I hope this information is helpful.
I appreciate your reply of 27 October 2009. Atos have completed their investigations in my case. I have published all correspondence including the findings of the Atos Independent Tier. see http://www.whywaitforever.com/dwpatosletters.html
The Atos Independent Tier seems to be critical of the BMA. Please search for BMA in the above page.
I published our correspondence and others see http://www.whywaitforever.com/dwpatoslettersgov.html.
I wondered if you would like to provide me with a response which I would be pleased to publish. I attach a letter I have emailed to the GMC which complains at the use by Atos of unqualified people to make medical decisions.
I know you cannot get involved in particular cases. I hope my evidence assists you in improving matters.
It took years for people to obtain the vote. Change can take years. Individuals can only do so much. It is hoped that my efforts will spur others to be as concerned as I was and they will take on the work to obtain justice for the abused.